![]() Given the scope of the issue, I was baffled that South Bay BMW didn’t have a system in place to notify customers about the glitch. ![]() They only agreed to send me an email confirming the faulty letter after I suggested it, and they seemed annoyed to do so. For my peace of mind regarding my credit, I asked for formal documentation stating that the letter was sent in error, but was told that no such documentation existed. When I called the finance department at South Bay, they explained that there was a system glitch resulting in these letters to be sent to 90% of customers in the last 7-8 months. I was confused how my credit could be denied after already signing my vehicle contract. I have purchased 5 new vehicles over the years, and South Bay BMW ranks worst among the dealerships I’ve encountered for their lack of professionalism.Ī month after I took my car home, I received a letter in the mail from South Bay BMW stating that my credit application for the car had been denied. ![]() Heated Seats, Moonroof, Nav System, Power Liftgate, All Wheel Drive, Panoramic Roof, Tur. : BMW Certified, GREAT MILES 37,453! PRICE DROP FROM $42,998. Located in Torrance, CA / 12 miles away from Los Angeles, CA ![]()
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